A Lesson in Communication: The Unexpected Aftermath of an Intense Interview
Recently, I found myself face-to-face with Elliott Davis, a reporter known in the St. Louis market for his formidable interview style. Most would balk at such an encounter, but I've learned that Davis's technique, while intimidating, is a tool aimed at evoking emotional responses. Recognizing this makes it a bit easier to navigate interviews with him confidently. As a representative for the Metropolitan St. Louis Sewer District, my primary goal was to remain composed and assertive and to represent my organization well. This was no easy feat, but the outcome was unexpectedly rewarding.
It's no secret that we in the public service sector, especially those of us working behind-the-scenes in organizations like the sewer district, seldom receive accolades for our work. Most people only think of us when things go wrong. Yet, there are exceptions that bring a touch of unexpected positivity.
Post-interview, I received a surprising email from a viewer who commended my poise and clear articulation of policy and process under Davis's intense questioning. It read:
“Bess - I just saw the Elliot Davis interview on the news and wish to compliment you on your poise and ability to answer his questions. You did an outstanding job standing your ground and articulating policy and process. Congratulations on a great job! You should be very proud of your work.”
The primary reward of our work at the sewer district isn't recognition – it's knowing we are improving the environment, protecting public health, and creating a more sustainable St. Louis for future generations. Still, this unexpected note of appreciation was a welcome cherry on top.
This thoughtful gesture highlights a fundamental aspect of communication—it's more than just the words we speak. How we carry ourselves, the confidence we exude, and our body language and tone all contribute to the message we convey. Though the story that Davis ran was at best a stalemate for MSD, the way I represented MSD was a clear victory, as this kind note attests.
This experience imparts a profound lesson. The power of our demeanor and body language can echo louder than our words. They have the potential to leave a lasting impression on those around us. In this instance, it not only brought recognition to my work but also cast a positive light on the organization I represent. Even in challenging situations, clear, confident communication and conduct can leave a lasting impression and transform a draw into a win.
